Frequently Asked Questions

Can I gift your products directly to a friend?

Yes you can! If you would like to send your order to a friend, ensure the shipping address is theirs and not your own. If it is a gift and want us to leave out the packing slip let us know in the notes section of your order.

What payment methods do you accept?

We accept payments from; Paypal, Visa, Mastercard, American Express, Maestro, Shopify Pay, Apple Pay, and Google Pay.

Do you ship to my country? How long will it take?

We ship worldwide! We aim to process and dispatch all orders within 1-2 weeks from when the order is placed. UK orders are sent via Royal Mail second class post. This usually takes 2-5 working days to arrive after you have received your shipping confirmation email. However can take longer in Holiday periods.

Orders going everywhere else in the world, are sent via Royal Mail International Tracked. After receiving your shipping confirmation email, Royal Mail aim to deliver to Europe in 5-7 working days, but could take slightly longer.

We do everything we can to ensure our delivery estimates are being met. However, delivery times can be affected by factors beyond our control and therefore cannot be guaranteed. If you have not received your items 7 working days after the last estimated delivery date please contact us.

It is the customers responsibility to pay any import duties and taxes, which might be applied to the order at customs.

There is something missing from my order, what do I do?

Some of our products are sent out separately, however you should receive an email from us informing you of this. If you have not received an email and have a missing item, please contact us and include your order number, and the name of the missing item/s in your message.

Can I return my order if I change my mind?

We do not accept returns or exchanges on personalised items. You have 30 days from receiving the order to return it. The items inside must be unused and in the same condition as it was when it was shipped in order to receive a refund. At this time, we cannot offer free returns. Prices will depend on your local postal service.

My item has been damaged in the post. What do I do?

In rare occurrences beyond our control, sometimes your parcel can get damaged in the post. If this is the case and your purchase is broken, please contact us and provide us with pictures of your broken item so we can verify and replace the damaged item.