Frequently Asked Questions

Can I gift your products directly to a friend?

Yes you can! If you would like to send your order to a friend, ensure the shipping address is theirs and not your own. If it is a gift and want us to leave out the packing slip let us know in the notes section of your order.

What payment methods do you accept?

We accept payments from; Paypal, Visa, Mastercard, American Express, Maestro, Shopify Pay, Apple Pay, and Google Pay.

There is something missing from my order, what do I do?

Some of our products are sent out separately, however you should receive an email from us informing you of this. If you have not received an email and have a missing item, please contact us and include your order number, and the name of the missing item/s in your message.

Can I return my order if I change my mind?

We do not accept returns or exchanges on personalised items. You have 30 days from receiving the order to return it. The items inside must be unused and in the same condition as it was when it was shipped in order to receive a refund. At this time, we cannot offer free returns. Prices will depend on your local postal service.

My item has been damaged in the post. What do I do?

In rare occurrences beyond our control, sometimes your parcel can get damaged in the post. If this is the case and your purchase is broken, please contact us and provide us with pictures of your broken item so we can verify and replace the damaged item.